Refund policy

Returns & Refunds

We want you to love your MALU glassware. If something isn't right, we're here to help make it right.

30-day returns
We offer a 30-day return policy, you have 30 days after receiving your order to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging, along with your receipt or proof of purchase.

To start a return, contact us at hello@maluglassware.com. If your return is accepted, we'll send instructions on how and where to send your package. Please don't send items back before requesting a return, as we won't be able to accept them.

Damaged or broken in transit
Because our glasses are handblown and shipped with care, we take breakage seriously. If your order arrives scratched, chipped, or broken, we'll replace the affected items free of charge, no need to send anything back.

Just email us at hello@maluglassware.com with a photo of the damage within 24–48 hours of your parcel being delivered, and we'll get a replacement on its way to you as quickly as possible. Please inspect your order as soon as it arrives so we can sort out any issues straight away.

Refunds
Once we've received and inspected your return, we'll let you know if your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at hello@maluglassware.com.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Non-returnable items
Unfortunately, we can't accept returns on sale items or gift cards.

You can always reach us at hello@maluglassware.com with any questions, we're happy to help.